Privacy Policy
Last updated: September 9, 2026
Alaro Prestige respects your privacy. This policy explains how we handle personal information collected when you visit our website, submit an inquiry or contact us about our services.
Information you provide
When you complete our form, we collect your name, email address and message. You may also provide your phone number. We use this information to answer your questions and follow up on your inquiry or project.
Required fields are identified on the form. Without the information needed to respond, we may be unable to process your inquiry. You may also contact us by phone or email. Please avoid sending sensitive information or personal documents that are not needed for your inquiry.
Website visits and phone calls
During your visit, information such as your IP address, browser type, pages viewed and the date and time of your visit may be collected to operate and secure the website and compile visitor statistics.
Cookies may support website functions, remember preferences and measure website use. You can manage cookies through your browser settings. Blocking some cookies may limit certain features. Where measurement tools require your consent, that consent must be obtained separately from consent to process your inquiry.
When you call a number connected to our call tracking service, information such as the caller’s number, date, time, duration and source of the call may be used to respond to your inquiry and measure the results of our communications. This service is planned without audio recording or transcription of conversations.
How we use your information
We use your information to respond to inquiries, communicate with you about your project, operate and secure our services and understand website traffic. Submitting a form does not subscribe you to a newsletter or constitute consent to receive promotional communications.
Service providers
Processing an inquiry may involve providers that host and maintain our website, deliver emails or support our communications. These services include WP Engine for hosting, Moncion for website management, Postmark for delivering website messages and Google services for email and workplace tools. CallTrackingMetrics is the planned provider for call tracking.
Depending on the service, your information may be processed or stored outside Québec, including in the United States. We may also disclose information where permitted or required by law. Consent to submit an inquiry is not intended to authorize the sale of your information or its use by third parties for advertising.
Retention and protection
Retention periods depend on how information is used: receiving an inquiry, following up on a project, maintaining a client relationship or meeting a legal obligation. Copies stored by the website, email messages and documents kept in a client file may have different retention periods. Deleting an inquiry from the website does not automatically delete related emails or documents.
Information must be deleted when it is no longer needed for the purposes for which it was collected, subject to applicable retention requirements. To ask about your information or request its deletion, please contact us using the details below.
We take reasonable measures to protect personal information against loss and unauthorized access, use or disclosure. However, no method of electronic transmission or storage can offer absolute security.
Your choices and rights
You may request access to the personal information we hold about you, ask for corrections and, where provided by law, obtain a copy in a structured, commonly used technological format. You may also withdraw consent to a use or disclosure that relies on your consent, or request deletion of your information, subject to applicable legal exceptions and obligations.
Withdrawing your consent may limit our ability to continue processing your inquiry. We may request information needed to verify your identity before responding. We will respond to access and correction requests within the time required by law, generally 30 days after receiving them.
Contact us
For questions, requests concerning your personal information or complaints about how it is handled, please contact Maude Larose at Alaro Prestige:
info@alaroprestige.ca
Phone: 819 986-3824
340, avenue de Buckingham
Gatineau, Québec J8L 2G5, Canada
If you are not satisfied with our response, you may contact the Commission d’accès à l’information du Québec.
External links and updates
External websites linked from our site have their own privacy practices. We encourage you to read their policies. We may update this policy to reflect changes to our services and practices. The date of the latest update appears at the top of this page.